Terms of Use

About us

This website is operated by ECOFUTURESGB LTD, registered in England & Wales (company no. 15782816), registered office 49 Whitegate Drive, Blackpool, England, FY3 9DG. By using this website you accept these terms. If you don’t agree with them, please don’t use the site.

Using the website

You may use this website for lawful, personal and business purposes connected with our services. You must not misuse it — for example by attempting to gain unauthorised access, introducing malicious code, or scraping content at scale.

Intellectual property

The content, design, branding and interactive tools on this site are owned by us or our licensors and are protected by copyright and other rights. You may view and print pages for your own use, but you may not reuse them commercially without our permission.

Guidance, figures and the interactive tools are illustrative

The information on this site — including the interactive house explorer and any indicative costs, savings, EPC uplifts, carbon figures and grant amounts — is provided for general guidance only. The figures are typical estimates for older UK homes and are not quotes, guarantees, or a promise of any particular result. Every home is different. Actual measures, costs, savings and grant eligibility can only be confirmed by a survey of your specific property and by the relevant third parties and scheme rules.

Our services

Where you engage us for a survey, retrofit plan or to facilitate installation work, that work is governed by a separate written quote and contract, not by these website terms. Grant funding is subject to eligibility and to the rules of the scheme and its administrator, which are outside our control. Where you are a consumer, you may have a right to cancel certain contracts within 14 days under the Consumer Contracts Regulations 2013 — details are provided with your quote.

Payments & memberships

Payments on this website are processed securely by Stripe; we don’t see or store your card details. Prices are in pounds sterling.

EPC fee. The EPC fee is paid in full online when you book — £65 for up to 3 bedrooms, then £5 per additional bedroom, up to 10 bedrooms. There is no deposit and nothing further to pay. If we are unable to carry out your EPC (for example your property is outside our service area), we refund the fee in full.

Memberships. Software memberships (EPC Checker, Cavwall) are billed monthly and renew automatically until cancelled. You can cancel at any time to stop future payments; cancellation takes effect at the end of the current billing month.

Cancelling an EPC you booked online

Because you bought online without meeting us, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• You have 14 days, starting the day after you place your order, to cancel for any reason and get a full refund.
• To cancel, email info@ecofutures.uk, call 07359 069886, or write to us at 49 Whitegate Drive, Blackpool, England, FY3 9DG. A clear statement that you are cancelling is enough — you can also use our cancellation form.
• If you ask us to carry out your EPC within those 14 days and then cancel before it is done, you pay a proportionate amount for any work already carried out.
• Once the assessment has been carried out and the certificate lodged on the national register, the service is fully performed and the right to cancel ends.
• Refunds are made to the card you paid with, within 14 days of you telling us.

If you do not ask us to start within the 14 days, we will arrange your visit for after the cancellation period ends.

Cancelling, rearranging or a missed visit

Outside the statutory period above: you can rearrange a booked visit at no charge if you tell us at least 24 hours beforehand. If nobody is home when we arrive, or we cannot access the whole property, we will contact you to rebook; we may charge a reasonable abortive-visit fee for a second wasted journey, and we will always tell you before charging it. If we cancel or cannot complete the EPC, you get a full refund.

Complaints

If something isn’t right with a survey or installation, please contact us first at info@ecofutures.uk and we’ll do our best to put it right. Where your work is carried out under a certification scheme (such as TrustMark or a PAS 2035 scheme), that scheme’s complaints and dispute-resolution process also applies, and we’ll tell you how to use it. A data-protection complaint can be raised separately with the ICO — see our Privacy Policy.

Third-party links

The site links to third-party websites (for example GOV.UK services and our own tools). We aren’t responsible for the content or availability of external sites.

Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under law. Subject to that, we don’t accept liability for any loss arising from reliance on the general guidance or indicative figures on this website. We don’t guarantee the site will always be available or error-free.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Changes

We may update these terms from time to time. The “last updated” date at the top shows when they were last changed.

Contact

ECOFUTURESGB LTD — email info@ecofutures.uk, phone 07359 069886.